14

Apr 2017

Would You Have Been Staying at the Cheap Motel Down the Street?

How do you respond to “no” in your business pursuits? Let me share a short story about a “no” that that I recently experienced. I found out late one afternoon that I needed to get to suburban Charlotte for a week. I immediately got online to book my favorite hotel, but the website said there… Read More

05

Apr 2017

Did I Hear That Right?

If you want to do something right now to start having more successful relationships with coworkers, clients, friends and family just STOP… and listen. If you’ve read articles about improving your communications skills, you probably already know the single most important component of communication is listening. Seems simple enough, but true active listening is an… Read More

29

Mar 2017

What You Can Do To Reduce Stress At Work

In my last couple of blogs, I’ve discussed stress in the workplace. We’ve identified what is causing your stress and how your employer can help reduce stress in the office. Now, let’s talk about what you can do to reduce stress at work. www.HelpGuide.org is a great website to visit for guides to mental, emotional… Read More

27

Mar 2017

Ask and you Will Receive – But Ask for what you Need

It’s no surprise that college grads are looking for work. As we (finally) escape the bone-freezing chill of winter (for most of us at least) and enter the allergy-laden embrace of spring, we look to the horizon with the knowledge that college graduation season is just around the corner. And with it, the seasonal influx… Read More

17

Mar 2017

The Lost Art of Service

Two simple words that are the holy grail to millions of businesses. It is the defining ingredient for success or failure. People invest their futures and their blood sweat and tears, their time with family, their money, their dreams – all into having a business in the hopes of its success. But what truly makes… Read More

15

Mar 2017

Calculator-itis

Let’s talk about what I call “calculator-itis.” My definition of “calculator-itis” is when business owners and sales reps continue to charge customers the same margins year after year without any routine, timely reviews. Continuing to charge customers the same margins over time doesn’t make sense because our value to customers grows as our expertise grows,… Read More

13

Mar 2017

Win By Breaking Communication Barriers

Have you ever been pulled into a team meeting to discuss a project and while the objectives are laid out and everyone leaves with an assignment, there is still some confusion as to each individual role? Before you know it, the team must meet again because some employees interpreted their task differently or the message… Read More

08

Mar 2017

Workplace Benefits Employees Want and Need

In my last blog post I discussed how a casual dress code is becoming more and more common in today’s workplace. The last key point I discussed was how having the ability to dress casually for work makes people feel more comfortable, which ultimately leads to an increase in motivation. In this blog post I… Read More

06

Mar 2017

Celebrate ‘No’

As business owners and sales reps, we love to hear “yes.” Yes to scheduling new appointments. Yes to earning opportunities for quotes and proposals. Yes to winning new business. We love hearing “yes.” However, business owners and sales reps are going to hear “no” many more times than they hear “yes.” So, it’s time to… Read More